Membership FAQ

If your question is not answered by any of the FAQs below, please get in touch with us via the contact form and we will respond by email.

Membership FAQs

I have a question about my membership; who can I speak to?

Our dedicated membership enquiries line can be reached by calling 0131 385 7490. For all other enquiries, please use our contact form.

What does membership give me access to?

With a National Trust for Scotland membership you have unlimited access to all the places in our care. You can also use your membership to explore places cared for by National Trust organisations around the world with the International National Trusts Organisation (INTO). This includes National Trust properties in England, Wales, Northern Ireland, Italy, Ireland, Canada, Australia and more. Some restrictions do apply, so please check with the specific place before visiting to avoid disappointment.

When visiting a National Trust property worldwide, it’s recommended that you bring both members’ membership cards if you have a joint or family membership. Without both cards you may either be charged or refused entry.

How much is membership?

You can find details about all of our membership types on our Join page.

How old are the children covered by the Family, One Adult Family and Life memberships?

Our Family and One Adult Family memberships allow the named card holder(s) free admission to our places along with up to six children under the age of 18.

Our Life memberships allow the named card holder(s) free admission to our places along with up to six children under the age of 16.

Can I become a lifetime member?

Yes! With life membership of the Trust you can enjoy the benefits of membership again and again and again. Life memberships are available as Single or Joint memberships.

Single life memberships are priced at £1,575 and Joint life memberships are priced at £2,150.

How do I renew my membership?

Renewing your membership is easy. Visit our Renewing your membership page for more information.

Can I renew my membership online?

Yes! If you pay for your membership by debit or credit card and it is not a gift membership, you can renew online (using the link we send in your renewal letter).

If you pay by Direct Debit, your payments will continue automatically and there is no need to do anything. We will write to you in advance of this happening.

If you are looking to renew a gift membership, please contact us.

What are the different ways to join?

You can become a member of the National Trust for Scotland by joining online, phoning our Supporter Care team on 0131 385 7490 or joining in person at any National Trust for Scotland staffed property.

What methods can I use to pay?

You can pay for your National Trust for Scotland membership by debit or credit card, or by setting up a monthly or annual Direct Debit.

How do I know if my membership has been completed successfully online?

If your membership has been completed successfully, you will receive a confirmation email within 24 hours of completing your order, which will contain your temporary membership card, car parking pass and a receipt of purchase.

Following this, you will receive our welcome pack in the post containing your physical membership cards, car parking stickers and a copy of our Members’ Guide.

Why haven’t I received my confirmation email?

You should receive your confirmation email with your temporary membership card and car parking pass within 24 hours of joining. After this time, if you haven’t received the email, please check your junk folder or get in touch with our Supporter Care team by calling 0131 385 7490 or using our contact form.

Can I change my membership type?

Yes, this can be done by contacting our Supporter Care team by calling 0131 385 7490 or using our contact form.

If you pay by Direct Debit, we can arrange for your membership type to switch over the next time it renews.

If you pay by card or cheque, we recommend contacting us when you receive your renewal letter. We can then change your membership type and arrange payment for the coming year.

Can I add someone else to a membership?

Unfortunately, you cannot add other people to your membership, but you can amend your membership type. We are happy to help you find the right membership for your needs. Please get in touch with our Supporter Care team on 0131 385 7490 to discuss our membership types or find out more on our Join page.

I am a teenager. Can I buy my own membership?

Yes! If you’re 16 or over, you can buy your own Young Person membership. You can find details about this membership type on our Join page.

How do I order a replacement Members’ Guide?

To order a Members’ Guide please call 0131 385 7490 or use our contact form, supplying your name, address and membership number.

How do I get a Member Passport?

Members can pick up a copy of the passport at any staffed National Trust for Scotland property, and then you can ask for a sticker when you visit each of our places. After 20 visits, you’ll get a voucher to bring a friend for free next time.

Find out more

Where can I find more information about the Bring a Friend and Birthday Cake member offers?

You can find more information about these member offers on our Bring a Friend page and our Birthday Cake page.

I cancelled my membership, but now I’d like to rejoin.

Fantastic! If you’d like to rejoin, please complete our online form. We’d love to welcome you back.

Why can’t I see my membership within My Trust?

If you have a current valid membership but cannot see it in your My Trust account, please contact us to let us know. We’re currently implementing new services to improve the way you manage your membership but we’re aware that a small number of members are experiencing this problem and we’re in the process of fixing it.

Where can I change my personal details?

Please get in touch with our Supporter Care team using our contact form, or over the phone on 0131 385 7490.

What do you do with my personal data?

Our Membership terms and conditions contain more information about this.

If you’d like to get in touch, please call 0131 385 7490 or use our contact form.

Can I purchase a 30-day pass?

All of our memberships are valid for either 12 months or a lifetime. This is because our membership price represents a substantial saving compared to paying for the cost of entry at many of our places. We rely upon consistent membership income to maintain and protect our places all year round. By purchasing a membership with the National Trust for Scotland, you are helping to protect the places in our care and funding important conservation work, so that Scotland’s irreplaceable heritage can be enjoyed by all and protected for future generations.

I’m thinking of leaving.

We’d be sorry to see you leave – please see our Thinking of leaving page for more information.

Is it possible to be refunded?

If you sign up as a member but within the first 14 days change your mind and decide you do not want to continue the membership, you are entitled to a refund. After this point, we cannot refund you.

You can find more information in our Membership terms and conditions.

Can I cancel my membership mid-way through the year?

If you cancel your membership but have already paid in full for the year, your membership will be valid until your renewal date (ie the expiry date on your card) and you will not be refunded. If you pay monthly by Direct Debit, you must give us three months’ notice to let us know you want to cancel. More information can be found in our Membership terms and conditions.

I would like to make a complaint.

If you have a complaint, please see our complaints policy. We’re sorry that you’ve had a bad experience and we’ll make sure your complaint gets to the right people, quickly.