Membership FAQ

We want our members to get the most out of their membership. To help, here are some of the questions that we often get asked.

If your questions are not answered below, please don’t hesitate to contact us on 0131 458 0200 or use our contact form.

When will my membership cards arrive?

We aim to have your membership welcome pack delivered within 15 working days. We'll send you a temporary membership card by email which you can start using immediately.

What does membership give me access to?

With a National Trust for Scotland membership you have unlimited access to all the places in our care. You can also use your membership to explore places cared for by the National Trust in England, Wales and Northern Ireland, as well as other National Trust organisations around the world. Some restrictions do apply, so please check with the specific place before visiting to avoid disappointment.

How do I renew my membership?

If you pay for your membership via direct debit, all you have to do is let your direct debit renew automatically. We will write to you 10 working days before your renewal is due to remind you. At this point we will send your new membership card, which will be activated as soon as your renewal payment is processed.

If you pay for your membership as a one-off annual payment, we will write to you 10 days before your renewal is due with a payment form and pre-paid envelope. At this point we will send your new membership card, which will be activated as soon as your renewal payment is processed. Alternatively, you can call us at any time on 0131 458 0200.

When will a membership start and expire?

Memberships will start right away after being purchased, and a temporary membership card will be available online ready for use immediately. Membership will be valid for one year from the last day of the month in which it was purchased.

How can I cancel my membership?

We’d be sorry to see you leave, but to cancel your membership please call 0131 458 0200 or get in touch using our contact form, quoting your membership number. 

Why do you scan my membership card at properties?

To help build a personalised experience for you, and enhance the fulfilment of our charitable purpose, the barcode on your card will register which properties you have visited. For further details on how your information is used, please review our membership terms and conditions.

How do I order a replacement membership card?

To order a replacement membership card please call 0131 458 0200 or use our contact form, supplying your name, address and membership number. 

If I am a member, can I visit Trust places without my membership card?

Unfortunately, without your membership card you may be asked to pay an admission fee. Please remember to bring your membership card or temporary membership card with you every time you visit.  

How do I order a replacement or additional car parking sticker?

To order a car parking sticker please call 0131 458 0200 or use our contact form, supplying your name, address and membership number. 

How do I order a replacement Guide?

To order a Guide please call 0131 458 0200 or use our contact form, supplying your name, address and membership number. 

What do you do with my personal data?

Our membership terms and conditions contain more information about this. If you would like to get in touch, please call 0131 458 0200 or use our contact form.

How can I change my contact preferences? 

You can review your preferences at any time, just call 0131 458 0200. Alternatively you can change your contact preferences in your My Trust account.

I’ve ordered a gift membership, when will it arrive?

You can download a temporary membership card from your My Trust account which the gift recipient can start using right away.

Where will the gift membership be delivered to?

You can choose whether the membership welcome pack is sent to you or directly to the person you are buying the gift for.