Many properties, especially our countryside places, have been affected by damage from Storm Arwen. Please check the specific property pages before visiting. There may also be local road closures.

Contact us

Here are our most popular FAQs. If these don’t answer your question, please get in touch using our online form and we’ll respond via email.

For questions about our Gift Memberships, please visit our Membership FAQs page.

I have a question about my membership, who can I speak to?

We have opened a membership enquiries line, which can be reached by calling 0131 385 7490. This number is for membership enquiries only, for all other enquiries, please go via our Contact Us form

I cancelled my membership during the lockdown period, but now I’d like to rejoin.

Fantastic! If you’d like to rejoin, please complete our online form. We’d love to welcome you back.

Are National Trust for Scotland places open?

We’re delighted to start welcoming visitors again at dozens of our places across the country, as lockdown continues to ease. Please see our map for details of which properties are open. The purple pins link to places that are already open or will reopen soon; the red pins link to places that will remain closed for the rest of this year. We recommend carefully checking the opening times on individual property pages before you visit. Property telephone numbers can also be found on these pages.

Do I need to book in advance?

Some of our places are currently operating an advance booking system for all visitors. This is to limit the numbers of visitors arriving at a property at any one time so that we avoid overcrowding and ensure physical distancing. Please visit the individual property page to check if you need to book your time slot.

Can I get a refund for a cancelled event?

Full refunds will be offered to anyone who bought tickets for events – in the first instance you should contact the property where you made the booking. But please be patient – due to the likelihood of a high volume of calls, and the fact that many of our staff are dispersed and working from home, it may take some time to arrange refunds.

I have a question about an online order.

If you have any queries related to online orders, please email the team at onlineshop@nts.org.uk and we’ll be more than happy to help.

When will my new car parking sticker arrive?

Members will receive their new car parking stickers in March, when the spring members’ magazine and Guide are sent out to all our members.

What does membership give me access to?

With a National Trust for Scotland membership you have unlimited access to all the places in our care. You can also use your membership to explore places in the care of the National Trust in England, Wales and Northern Ireland, as well as other National Trust organisations around the world. Some restrictions do apply, so please check with the specific place before visiting to avoid disappointment. Learn more about what you can explore with your membership.

Can I use my membership to access National Trust places in England, Wales and Northern Ireland?

Yes! With a National Trust for Scotland membership you can also use your membership to explore places in the care of the National Trust in England, Wales and Northern Ireland. Some restrictions do apply, so please check with the specific place before visiting to avoid disappointment.

How do National Trust for Scotland members park at National Trust properties with parking charges?

In all instances where parking barriers are enforced, these will be manned and you can show your membership card. While you won’t be able to scan your card in the NT ticket machines, you’ll still be able to park for free as long as you have your valid car parking sticker displayed on your vehicle. We’re currently working with the National Trust on a more permanent solution and we’ll update all our members once we have this finalised.

If I’m a member, can I visit Trust places without my membership card?

You may be asked to pay an admission fee if you visit without your membership card. Please remember to bring your membership card or temporary membership card with you every time you visit.

What concessions are available to non-member visitors?

Concessions apply to: children of 18 and under, accompanied by an adult; senior citizens; NUS students; Young Scot/Euro 26 card holders; and unemployed people.

I have a question about donating or leaving a gift in my Will to the National Trust for Scotland – who can I speak to?

Our Fundraising Team would be very happy to speak with you. You can email us at fundraising@nts.org.uk or call us on 0131 458 0430.

If your question hasn't been answered by our FAQs, please get in touch:

General enquiries

Our address
National Trust for Scotland Hermiston Quay 5 Cultins Road Edinburgh EH11 4DF
See regional offices
Telephone numbers

Phone number:
0131 385 7490

Outside the UK:
+44 (0) 131 458 0303

+44 (0) 131 458 0201