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Here are our most popular FAQs. If these don’t answer your question, please get in touch using our online form and we’ll respond via email.

For questions about our Gift Memberships, please visit our Membership FAQs page.

I have a question about my membership, who can I speak to?

Our Supporter Care team are available by phone Monday–Friday, 9am–5pm on 0131 385 7490 to answer your membership and donation enquiries. For all other enquiries, please use our Contact form.

Do I need to book in advance to visit National Trust for Scotland places?

Some of our places are currently operating an advance booking system for all visitors. Please visit the individual property page to check if you need to book your time slot.

I have a question about an online order.

If you have any queries related to online orders, please email the team at and we’ll be more than happy to help.

When will my new car parking sticker arrive?

New members will receive their car parking stickers in their welcome pack; renewing members will receive their new car parking stickers with their renewal letter.

What does membership give me access to?

With a National Trust for Scotland membership you have unlimited access to all the places in our care. You can also use your membership to explore places cared for by National Trust organisations around the world with the International National Trusts Organisation (INTO). This includes National Trust properties in England, Wales, Northern Ireland, Italy, Ireland, Canada, Australia and more. Some restrictions do apply, so please check with the specific place before visiting to avoid disappointment. Learn more about what you can explore with your membership.

How do National Trust for Scotland members park at National Trust properties with parking charges?

The National Trust has started using barcodes on their cards to gain access and free parking at National Trust car parks in England, Wales and Northern Ireland. As a member of the National Trust for Scotland, your car sticker is still accepted and will grant free parking. In car parks that have attendants, members should show their card and display their sticker (or any ticket) you are given for free parking. Similarly, National Trust members can still request a car parking sticker from the National Trust should they wish to visit Scotland and use our free parking benefit.

We are in communication with the National Trust about this and have been assured that any National Trust for Scotland member will continue to receive free car parking in all National Trust car parks.

If I’m a member, can I visit Trust places without my membership card?

You may be asked to pay an admission fee if you visit without your membership card. Please remember to bring your membership card or temporary membership card with you every time you visit.

I have a question about donating or leaving a gift in my Will to the National Trust for Scotland – who can I speak to?

Our Fundraising team would be very happy to speak with you. You can email us at or call us on 0131 458 0430.

If your question hasn't been answered by our FAQs, please get in touch:

General enquiries

Our address
National Trust for Scotland
Hermiston Quay
5 Cultins Road
EH11 4DF
See regional offices
Telephone numbers

Phone number:
0131 385 7490

Outside the UK:
+44 (0) 131 385 7490

+44 (0) 131 458 0201