Contact us

Here are our most popular FAQs. If these don’t answer your question, please get in touch using our online form and we’ll respond via email.

Are National Trust for Scotland places open?

To protect people, we’ve decided to close all of our properties across the country. This includes gardens and grounds, as well as car parks at our countryside places too. We urge people to follow the latest advice and stay at home. We look forward to welcoming you again, once it’s safe for everyone.

Can I get a refund for a cancelled event?

Full refunds will be offered to anyone who bought tickets for events – in the first instance you should contact the property where you made the booking. But please be patient – due to the likelihood of a high volume of calls, and the fact that many of our staff are dispersed and working from home, it may take some time to arrange refunds.

I have a question about an online order.

If you have any queries related to online orders, please email the team at onlineshop@nts.org.uk and we’ll be more than happy to help.

When will my new car parking sticker arrive?

Members will receive their new car parking stickers in March, when the spring members’ magazine and Guide are sent out to all our members.

What does membership give me access to?

With a National Trust for Scotland membership you have unlimited access to all the places in our care. You can also use your membership to explore places in the care of the National Trust in England, Wales and Northern Ireland, as well as other National Trust organisations around the world. Some restrictions do apply, so please check with the specific place before visiting to avoid disappointment. Learn more about what you can explore with your membership.

Can I use my membership to access National Trust places in England, Wales and Northern Ireland?

Yes! With a National Trust for Scotland membership you can also use your membership to explore places in the care of the National Trust in England, Wales and Northern Ireland. Some restrictions do apply, so please check with the specific place before visiting to avoid disappointment.

How do National Trust for Scotland members park at National Trust properties with parking charges?

In all instances where parking barriers are enforced, these will be manned and you can show your membership card. While you won’t be able to scan your card in the NT ticket machines, you’ll still be able to park for free as long as you have your valid car parking sticker displayed on your vehicle. We’re currently working with the National Trust on a more permanent solution and we’ll update all our members once we have this finalised.

If I’m a member, can I visit Trust places without my membership card?

You may be asked to pay an admission fee if you visit without your membership card. Please remember to bring your membership card or temporary membership card with you every time you visit.

What concessions are available to non-member visitors?

Concessions apply to: children of 18 and under, accompanied by an adult; senior citizens; NUS students; Young Scot/Euro 26 card holders; and unemployed people.

If your question hasn't been answered by our FAQs, please get in touch:

General enquiries

Our address
National Trust for Scotland Hermiston Quay 5 Cultins Road Edinburgh EH11 4DF
See regional offices
Telephone numbers

Phone number:
+44 (0) 131 458 0200

Outside the UK:
+44 (0) 131 458 0303

Fax:
+44 (0) 131 458 0201