Online Shop Customer Care & FAQs

Shopping with us

Browsing

Visit nts.org.uk/shop and view items by category and collection (eg Home & Garden, Christmas, Outlander)

If you can’t find the product you’re looking for, please contact onlineshop@nts.org.uk and we’ll be happy to help you find the perfect item for you. We can also help you find your nearest National Trust for Scotland shop to check local stock levels for you.

 

Placing an Order

Once you’ve found the item you’d like to purchase, click Add to Basket to add it to your shopping basket (visible in the top right-hand corner of the screen). You can then add more items to your basket, or continue to the checkout.

Once you’ve completed your order, you’ll receive an order confirmation with the items that you’ve ordered and your unique order number. 

If you need to make any changes to your order, please contact us as soon as possible at onlineshop@nts.org.uk and we’ll do our best to make any changes prior to dispatch.

 

Discounts, Promotions & Offers

Discounts, Promotions & Offers may have specific terms and conditions.  Current promotions are detailed below: 

10% Discount Offer

10% discount applied to first order only. Offer does not apply when purchasing gift membership, donations, event tickets, gift vouchers or clearance items. Discount is available via nts.org.uk/shop only. Offer valid until 31/12/18.

Complimentary Ticket Offer

One ticket issued with first order over £50.00 via nts.org.uk/shop. Offer does not apply when purchasing gift membership, donations, event tickets or gift vouchers. Ticket can be redeemed for one adult entry to one site and is valid until 31 December 2019. Dates and value of admission varies between sites, please see nts.org.uk/visit for opening hours and admission prices. Offer valid until 31/1/19.

 

Delivery

We offer the following delivery services depending on your location:

UK

Standard UK delivery is £4.99 per order, or free if your order is more than £50.00.  

Standard delivery orders are dispatched by carrier and can take up to 10 working days to arrive, depending on your location. 

Express UK delivery is £9.99 per order, regardless of basket value. 

  • Express delivery orders received before 12 noon Monday–Friday will be dispatched that day for delivery the following day. 
  • Express delivery orders received after 12 noon Monday–Thursday will be dispatched the following day on a next-day service. 
  • Express delivery orders received between 12 noon Friday and 12 noon Sunday will be dispatched on the following Monday on a next-day service.

Swipe to view table

Day/Time of Order

Before 12 noon

After 12 noon

 

Order Delivered:

Order Delivered:

Monday

Tuesday

Wednesday

Tuesday

Wednesday

Thursday

Wednesday

Thursday

Friday

Thursday

Friday

Saturday

Friday

Saturday

Tuesday

Saturday

Tuesday

Tuesday

Sunday

Tuesday

Tuesday

 

Some postcodes may be excluded from next-day services.

Certain items may be subject to delivery restrictions, and may not be available on certain delivery services. This will be displayed in the product information.

Overseas

Overseas delivery is £14.99 per order. Please note we do not currently offer an express delivery for overseas deliveries.

Certain items may be subject to delivery restrictions, and may not be available for delivery to certain locations. This will be displayed in the product information.

Orders are dispatched by carrier and can take up to 15 days, depending on your location. We’ll endeavour to provide delivery tracking information for your order. 

We cannot be held responsible should local customs authorities wish to confiscate any items, for any delays in customs clearance, or for any import duties.

 

Christmas Deliveries

The last recommended order date for pre-Christmas UK standard delivery is 17 December 2018. 

The last recommended order date for pre-Christmas UK express delivery is 21 December 2018. 

The last recommended order date for pre-Christmas UK hamper delivery is 18 December 2018. 

The last recommended order date for pre-Christmas overseas delivery is 12 December 2018. 

Any orders placed after our last recommended order dates cannot be guaranteed for pre-Christmas delivery.

 

Returns, Exchanges & Refunds

If there’s an issue with your order, or you’re not happy with an item you’ve purchased, we’re happy to help resolve the situation for you. You can return it to us for a refund or exchange within 30 days of delivery. Contact us to discuss your issue and we’ll be happy to help sort it out. 

You can find out more about our returns policies in our Terms & Conditions.   

 

Contact Us

If you need to get in touch, you can: