Membership terms & conditions

The National Trust for Scotland is a charity registered in Scotland (registered number : SC007410) and having its principal office at Hermiston Quay, 5 Cultins Road, Edinburgh, EH11 4DF.

On applying to become a Member of the National Trust for Scotland you are automatically agreeing to these terms and conditions and you are providing us with the appropriate consent to handle your personal information in accordance with data protection laws and our data protection policies. References to the "Trust", "we" or "us" are references to the National Trust for Scotland.

Our acceptance of your application will bring into force a legally binding contract between us and these terms and conditions will form the basis of that contract through which the Trust will deliver a service to you as a Member.  Where you apply for Gift Membership for someone else, we will deliver these services to the person named in your application. 

These terms and conditions do not affect the rights which you have as a member of the Trust under our founding statutes including the right to attend and vote at the Trust’s Annual General Meeting.

1. Membership benefits

1.1 Trust Members will receive a range of benefits. A typical Membership package will include:

Free entry to those of the Trust’s properties which are open for access from time to time

Free parking at Trust owned or managed car parks to facilitate access and entry to the Trust’s properties

Our Members’ magazine and other regular e-newsletters and communications to promote our charitable purpose

1.2 We reserve the right to change the benefits that apply to Trust Membership or the properties to which access can be taken at any time and without prior notice. Where possible, changes to benefits will be published on the Trust’s website.

1.3 We may maintain, cancel or introduce different categories of membership from time to time.  It is your responsibility to ensure that you have the most appropriate category of Membership to suit your personal circumstances at any time. The Trust is not responsible in the event that a more appropriate category of membership may have been available at any time.

1.4 From time to time Members may be able to benefit from reciprocal entry arrangements with bodies with similar charitable aims and purposes to the Trust but these arrangements cannot be guaranteed.

2. Visiting as a Member

2.1 Members should remember to bring their Membership card – or Temporary Membership Card if your Membership card is yet to be received – with them when they visit.  We may not allow entry to our properties without your Membership card.  These terms and conditions do not affect your access rights under Scottish access legislation and the Scottish Outdoor Access Code.

2.2 Membership cards are for the named card holder(s) only. Membership may not be transferred to another person and Members are not permitted to allow another person to use their Membership card.

2.3 ‘Ordinary or Adult member’ categories allow only the named card holder to enter our properties. 'Joint Member' categories allow both named card holders to enter our properties, either together or individually. ‘Family Member’ categories allow both named card holders to enter our properties either together or individually along with up to four of their children (under the age of 18). ‘Single Family’ categories allow the named card holder to enter our properties along with up to four of their children.  ‘Life Member’ categories entered into before 2001 allow the named card holder accompanied by one guest to enter our properties.  ‘Life Member’ categories entered into during and after 2001 allow only the named card holder to enter our properties. 

2.4 Trust Membership (other than Life Membership) is valid from the date of acceptance by the Trust until the date of expiry shown on the card, being not less than one year.

2.5 Membership cards will be delivered within 15 working days of your application for Membership being accepted by the Trust.  In the meantime, you may use your Temporary Membership Card.

2.6 Lost Membership cards or car park stickers will be replaced once free of charge. We will charge a small administration fee for any subsequent replacement cards or stickers.

2.7 Entry to our properties is during our ordinary opening hours only.  Opening hours may vary between properties.  Although we will endeavour to adhere to advertised opening hours we reserve the right to change opening hours or close properties at short notice for safety, private hire, or any other reason.  Please check our website or call the property before visiting.  Entry to our properties is subject to any terms and conditions of entry applicable at each property.  We reserve the right to restrict entry or to demand that any Member leave a property for reasons of health or safety or if we consider that it is in the best interests of the Trust or our staff, volunteers, or other guests.

2.8 Membership may not entitle Members to attend special events, tours or take part in other activities in our properties which require additional payment.

3. Right to refuse applications

3.1 The Trust reserves the right to refuse any application for Membership. The Trust also reserves the right not to fulfil or to cancel a Membership if you (or the Member, where you purchase Gift Membership for another person) are found to be in breach of these conditions.

3.2 On receipt of your order we will debit your card or process the Direct Debit payment or process your cheque for the price (as applicable). However our acceptance of your offer remains subject to approval of it by us. Once a decision has been reached we will either confirm that your application has been accepted, at which point a contract will be formed between us, or notify you that we cannot accept your application. If we cannot accept your application for whatever reason we will confirm that your account has been re-credited (if applicable).

3.3 If we are unable to obtain payment authorisation from the issuer of your card or from your bank in the case of Direct Debit payments and a Membership has already been issued to you, we will request you return the card and forfeit any benefits.

4. Price information

4.1 All quoted Membership fees are for a one-year Membership subscription or a Life Membership subscription (as applicable).

4.2 We reserve the right to increase the price of your Membership subscription on an annual basis. You will be informed of any fee increase within your renewal letter.

5. Credit/Debit card payments

5.1 The credit/debit card information you provide us for a Membership transaction is used solely for the purpose of processing that Membership transaction. If we are unable to process payment from the credit/debit card details you have provided we will contact you immediately to verify your card details.

5.2 We strongly advise you against sending us any credit/debit card information via email. It is contrary to the rules of the Payment Card Industry (PCI) for us to accept credit/debit card payments by email and we will decline to accept payment by this means.

5.3 If you are not using your own credit/debit card to pay for the Membership subscription, you must ask permission of the credit/debit card holder before entering payment details. When you subscribe to Membership of the Trust either online, by post or verbally, you are confirming that you have obtained the express prior permission of the credit/debit card holder.

6. Direct Debit payments

6.1 If there are any changes to the amount, date or frequency of your Direct Debit, the Trust will notify you 10 working days in advance of your account being debited or as otherwise agreed. If we request to collect a payment, confirmation of the amount and date will be given to you at the time of the request.

6.2 If an error has been made in the payment of your Direct Debit by us or your bank/building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when requested to do so by the Trust.

6.3 You can cancel a Direct Debit any time by simply contacting your bank or building society. Written confirmation may be required. We would be grateful if you also notified us using the contact methods set out below.

7. Your rights to cancel

7.1 As a consumer, you have a legal right to cancel the contract formed between us (and receive a refund of the fees paid) if you change your mind or decide for any other reason that you do not want to continue the Membership.

7.2 Your legal right to cancel the contract starts from the date on which we confirm that your application for Membership has been accepted, which is when the contract between us is formed. Your deadline for cancelling the contract is 14 days after the day on which this contract was formed.

7.3 To cancel a contract, you just need to let us know that you have decided to cancel. To cancel an order, you must contact us using our contact form or by writing to Membership, The National Trust for Scotland, Hermiston Quay, 5 Cultins Road, Edinburgh, EH11 4DF.

7.4 If you cancel the contract in accordance with clause 7.2 we will:

7.4.1 refund you the price you paid for the Membership. Please note we are permitted by law to reduce your refund to reflect the period of time (if any) that the Membership was valid up to the date on which we were notified of your decision to cancel the contract; and

7.4.2 make any refunds due to you as soon as possible and in any event within the deadlines indicated below.

7.5 In addition to your rights as a consumer, if you pay for your membership by monthly Direct Debit you may cancel your Membership during the course of your period of Membership.   To cancel your contract in this way, you just need to let us know that you have decided to cancel. To cancel the contract, you must contact us using our contact form or by writing to Membership, The National Trust for Scotland, Hermiston Quay, 5 Cultins Road, Edinburgh, EH11 4DF.

7.6 If you cancel the Membership contract in accordance with clause 7.5 your Membership will continue until the next due date for Direct Debit and we will not take any further Direct Debit payments.  We will not refund to you any payments already made.

7.7 If you pay for your Membership in full in advance then you may not cancel the Membership or receive any refund except in accordance with Clause 7.2.

7.8 In the event that your Membership is cancelled for any reason you must return your membership card to us and you will no longer be entitled to receive any Membership benefits.

7.9 Membership rights and benefits shall cease on death but no refund shall be made.

8. Gift Membership

8.1 Gift Membership can only be used by the named card holder or card holders (subject always to the terms of the specific category of Membership purchased).

9. Data protection and use of personal data

9.1 When you apply for Membership (and throughout the course of your Membership subscription) it will be necessary for us to obtain from you certain information (such as your name, address, and date of birth) which we will treat as 'personal data' for the purposes of data protection law. The Trust will also collect and hold data arising from the use of your Membership card (including recording your visits to our properties and any purchases or donations which you make) and other transactions which you conduct with the Trust (or any group company of the Trust).   We will process your personal data in accordance with the Data Protection Act 1998, the Trust's Privacy Policy and as otherwise permitted or required by law.

9.2 The personal data you supply will be used for the following purposes:

Processing your orders and services requested;

Statistical purposes to improve our services to you;

Servicing our website content;

Administering our website;

Administration of membership(s);

Administration of donations and legacies;

In-house research and statistical analysis; and

Communication about its conservation, membership, fundraising and other activities.

In addition, the data obtained from the use of your Membership card or other transactions which you conduct with the Trust (or any group company of the Trust) is used to understand visitor trends and statistical analysis.  We also use this information to make our communications to you more relevant, to enhance the delivery of our charitable purposes, and to increase the personalisation of offers or services to you. 

9.3 You will receive Membership communications and from time to time we will, unless you instruct us otherwise, use your contact information to let you know about the work of the Trust and Trust promotions. You can unsubscribe from receiving promotional communications by post, telephone or email (using the ‘Unsubscribe’ link at the footer of all emails or by contacting the Membership team). Once we have received your request, we will take appropriate steps to cease using your information in this way.

9.4 We may disclose information about you to any of our employees, contractors, agents and professional advisors and other carefully selected organisations under strictly controlled conditions. We may also disclose your information to the National Trust for Scotland Enterprises Ltd for its internal purposes and so they can contact you where this is appropriate. Otherwise, we will not pass your personal data to third parties without your prior consent.

9.5 You may instruct us to provide you with any personal information we hold about you. Any individual wishing to access their personal information should put their request in writing, using the contact details set out below. Please let us know if any personal information that we hold about you needs to be corrected or updated.  We may charge an administration fee in accordance with current law for providing you with copies of your data.

9.6 We (or photographers appointed by us) may, from time to time, carry out photography at our properties.  If you are visiting a property you may be photographed in the background on an incidental basis.  We may use any of these photographs for promotional, marketing, or other purposes.

10. Liability

10.1 Subject to clause 10.3, and to the extent possible by law, the Trust excludes all liability to Members or to any other third party for any loss of profit, or any special, incidental or consequential damages (however arising, including negligence) arising out of, or in connection with services, benefits and/or products supplied by the Trust or any company associated with the Trust.

10.2 Subject to clause 10.3, the liability of the Trust to you is limited to the amount of your Membership fee.

10.3 Nothing in these terms and conditions excludes liability for death or personal injury caused by the Trust’s negligence or for fraud or fraudulent misrepresentation.

11. Queries, comments and complaints

The Membership team will aim to respond to any query received within [three] working days. This may be an acknowledgement of receipt whilst further investigations are carried out. If you have any queries or complaints please contact the Membership team using our contact form or by calling 0131 458 0200.

Post: Membership, The National Trust for Scotland, Hermiston Quay, 5 Cultins Road, Edinburgh, EH11 4DF

Office hours are Monday to Friday 9am to 5pm (excluding the period between Christmas and New Year).

These terms and conditions are governed by the laws of Scotland.

12. General

Nothing said by any sales person or member of our staff on our behalf should be understood as a variation of these terms and conditions or as a representation about the nature and quality of the services being offered by us.