Membership FAQ

We want you to get the most out of your membership. To help, here are some of the questions that we often get asked. If your question is not answered by any of the FAQs below, please get in touch with us via the Contact Us form and we will respond by email.

I have a question about my membership; who can I speak to?

We have opened a membership enquiries line, which can be reached by calling 0131 385 7490. This number is for membership enquiries only; for all other enquiries, please use our Contact Us form.

I cancelled my membership during the lockdown period, but now I’d like to rejoin.

Fantastic! If you’d like to join us again, please complete our online form. We’d love to welcome you back.

What does membership give me access to?

With a National Trust for Scotland membership you have unlimited access to all the places in our care. You can also use your membership to explore places in the care of the National Trust in England, Wales and Northern Ireland, as well as other National Trust organisations around the world. Some restrictions do apply, so please check with the specific place before visiting to avoid disappointment.

Explore the world with membership

Can I park for free at National Trust for Scotland places?

Members can park for free in our Trust-owned car parks. Please remember to display your car parking sticker in your vehicle to enjoy this benefit. Without your sticker, there may be a parking charge.

For members travelling on motorcycles, please try and place your sticker on your motorcycle where possible. If your motorcycle does not have a screen, please let the staff know at the property and present your membership card to get your free parking and admission.

How do I order a replacement or additional car parking sticker?

To order a car parking sticker please call 0131 385 7490 or use our contact form, supplying your name, address and membership number.

Can I use my membership in England, Wales and Northern Ireland?

With a National Trust for Scotland membership you can also use your membership to explore places in the care of the National Trust in England, Wales and Northern Ireland. Some restrictions do apply, so please check with the specific place before visiting to avoid disappointment.

When visiting a National Trust property, it’s recommended that you bring both members’ membership cards if you have a joint or family membership. Without both cards you may either be charged or refused entry.

Is the National Trust for Scotland operating a scheme for refugees in Scotland?

We are deeply moved by the desperate plight of the people of Ukraine and refugees from other war zones. For those who have come to Scotland to find a safe and welcoming land, we are keen to play our part in helping them. We are aware that the National Trust in England, Wales and Northern Ireland has established a scheme which provides a six-monthly pass for adult refugees that enables free access for them and any accompanying children under 18 years. As the National Trust for Scotland operates a reciprocal access arrangement with the National Trust, this means that National Trust passholders can access our properties for free too.

We are looking to introduce a similar scheme for refugees who are resident in Scotland for the remainder of this year and intend to announce details soon.

If you would like us to get back to you with details when the scheme is live, please get in touch using our Contact Us form.

If I’m a member, can I visit Trust places without my membership card?

You may be asked to pay an admission fee if you visit without your membership card. Please remember to bring your membership card or temporary membership card with you every time you visit.

When will my membership card arrive?

We aim to have your membership welcome pack delivered within 10 working days. We’ll also send you a temporary membership card by email, which you can start using immediately.

I have received my welcome pack, but my cards were not included.

Your cards are attached to the inside flaps of the box with a sticky dot. Open the box all the way, and they will be there.

Why can’t I see my membership within My Trust?

If you have a current valid membership but cannot see it within My Trust, please contact us to let us know. We’re currently implementing new services to improve the way you manage your membership but we’re aware that a small number of members are experiencing this problem and we’re in the process of fixing it.

How much is each membership?

You can find details about all of our membership types on our Join page.

How old are the children covered by the Family, One Adult Family, and Life memberships?

Our Family and One Adult Family memberships allow the named card holders free admission to our properties along with up to six children under the age of 18.

Our Life memberships allow the named card holders free admission to our properties along with up to six children under the age of 16.

How do I order a replacement membership card?

To order a replacement membership card please call 0131 385 7490 or use our contact form, supplying your name, address and membership number. If the replacement card is required urgently, we recommend that you call us.

Can I become a lifetime member?

Yes! With life membership of the Trust you can enjoy the benefits of membership again and again and again. Life memberships are available as Single or Joint memberships.

Single life memberships are priced at £1,575 and Joint life memberships are priced at £2,150.

Visit our life membership page to find out more.

Couple walking on a path in Glencoe
Enjoy the benefits of a National Trust for Scotland membership.

Gift membership FAQs

I want to buy a membership as a present. If I buy it now, can I delay the start?

We’re not able to defer the start date of memberships. A membership runs for the full 12 months from the date of purchase. For example, a membership purchased on 2 December 2022 will be valid until the end of December 2023.

When do I need to purchase a gift membership to ensure pre-Christmas delivery?

Please order gift memberships before 15 December for pre-Christmas delivery. When you buy a gift membership, you will also receive a confirmation email that includes a temporary membership card and car parking pass (which can be used immediately) as well as a gift voucher to share with the gift recipient.

I’ve ordered a gift membership – when will it arrive?

We aim for membership welcome packs to arrive within 10 working days. Once you’ve purchased a gift membership, you’ll receive a confirmation email which includes a temporary membership card and car parking pass (which can be used immediately) as well as a gift voucher to share with the gift recipient.

Where will the gift membership be delivered to?

You can choose whether the welcome pack is sent to you or directly to the gift recipient. You’ll also receive a confirmation email that includes a temporary membership card, car parking pass and a gift voucher, which you can share with the gift recipient.

Can I purchase a joint gift membership with myself as the other named member?

Please choose one of our standard memberships instead of a gift membership for this option. You’ll still receive a welcome pack to present to the gift recipient.

How do I purchase a gift membership?

To treat someone special to a National Trust for Scotland membership, please complete our online form.

A mum walks along a woodland path, carrying a toddler in her arms and holding the hand of a young boy next to her.

How do I renew my membership?

Renewing your membership is really easy, as we do all the work! Please see our Membership page for more information.

Can I renew my membership and update my address online?

Unfortunately, that’s not possible yet. However, we’re currently developing functionality to enable supporters to update personal details within their My Trust account.

How can I change my contact preferences?

You can review your preferences at any time: just call 0131 385 7490. Alternatively, you can change your contact preferences in your My Trust account.

I’m thinking of leaving.

We’d be sorry to see you leave – please see our Membership page for more information.

How do I order a replacement Guide?

To order a Guide please call 0131 385 7490 or use our contact form, supplying your name, address and membership number.

Why is my car parking sticker only valid until March?

You’ll receive a new car parking sticker in March every year, along with your new Guide and the first member magazine of the year.

What do you do with my personal data?

Our membership terms and conditions contain more information about this. If you’d like to get in touch, please call 0131 385 7490 or use our contact form.