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Membership FAQ

We want you to get the most out of your membership. To help, here are some of the questions that we often get asked.

Gift membership FAQs

I want to buy a membership as a Christmas present. If I buy it now, can I delay the start?

We’re not able to defer the start date of memberships. If you’re purchasing a membership as a Christmas gift, we recommend that you make the purchase on or after 2 December – this means the membership will be valid until the end of December 2021, maximising the usage period. If you’d like our membership welcome pack to arrive before Christmas, please make your purchase by 16 December.

I’ve ordered a gift membership – when will it arrive?

We aim for membership welcome packs to arrive within 10 working days. Please order before 16 December for pre-Christmas delivery. Once you’ve purchased a gift membership, you’ll receive a confirmation email which includes a temporary membership card and car parking pass (which can be used immediately) as well as a gift voucher to share with the gift recipient.

Where will the gift membership be delivered to?

You can choose whether the welcome pack is sent to you or directly to the gift recipient. You’ll also receive a confirmation email that includes a temporary membership card, car parking pass and a gift voucher, which you can share with the gift recipient electronically.

Can I purchase a joint gift membership with myself as the other named member?

Please choose one of our standard memberships instead of a gift membership for this option. You’ll still receive a welcome pack to present to the gift recipient.

How do I purchase a gift membership?

To treat someone special to a National Trust for Scotland membership, please complete our online form.

I haven’t found an answer to my question, what shall I do?

If your question hasn’t been answered by any of the FAQs on our website, and you have submitted your question to us via the Contact Us form, we will respond via email. Please do not submit a Contact Us form more than once, as this will add to the backlog and delay our response time.

Couple walking on a path in Glencoe
Enjoy the benefits of a National Trust for Scotland membership for your whole lifetime.

Membership FAQs

I cancelled my membership during the lockdown period, but now I’d like to rejoin.

Fantastic! If you’d like to rejoin, please complete our online form. We’d love to welcome you back.

What does membership give me access to?

With a National Trust for Scotland membership you have unlimited access to all the places in our care. You can also use your membership to explore places in the care of the National Trust in England, Wales and Northern Ireland, as well as other National Trust organisations around the world. Some restrictions do apply, so please check with the specific place before visiting to avoid disappointment.

Can I use my membership in England, Wales and Northern Ireland?

With a National Trust for Scotland membership you can also use your membership to explore places in the care of the National Trust in England, Wales and Northern Ireland. Some restrictions do apply, so please check with the specific place before visiting to avoid disappointment.

When visiting a National Trust property, it’s recommended that you bring both members’ membership cards if you have a joint or family membership. Without both cards you may either be charged or refused entry.

If I’m a member, can I visit Trust places without my membership card?

You may be asked to pay an admission fee if you visit without your membership card. Please remember to bring your membership card or temporary membership card with you every time you visit.

When will my membership card arrive?

We aim to have your membership welcome pack delivered within 15 working days. We’ll send you a temporary membership card by email which you can start using immediately.

I have received my welcome pack, but my cards were not included.

Your cards are attached to the inside flaps of the box with a sticky dot. Open the box all the way, and they will be there.

Why can’t I see my membership within My Trust?

If you have a current valid membership but cannot see it within My Trust, please contact us to let us know. We’re currently implementing new services to improve the way you manage your membership but we’re aware that a small number of members are experiencing this problem and we’re in the process of fixing it.

How much is each membership?

You can find details about all of our membership types on our Join page.

How do I order a replacement or additional car parking sticker?

To order a car parking sticker please call 0131 458 0200 or use our contact form, supplying your name, address and membership number.

How do I order a replacement membership card?

To order a replacement membership card please call 0131 458 0200 or use our contact form, supplying your name, address and membership number. If the replacement card is required urgently, we recommend that you call us.

Can I become a lifetime member?

Yes! With life membership of the Trust you can enjoy the benefits of membership again and again and again. Life memberships are available as Single or Joint memberships.

Single life memberships are priced at £1,575 and Joint life memberships are priced at £2,150.

Visit our life membership page to find out more.

How do I renew my membership?

Renewing your membership is really easy, as we do all the work! Please see our Membership page for more information.

Can I renew my membership and update my address online?

Unfortunately, that’s not possible yet. However, we’re currently developing functionality to enable supporters to update personal details within their My Trust account.

How can I change my contact preferences?

You can review your preferences at any time: just call 0131 458 0200. Alternatively, you can change your contact preferences in your My Trust account.

I’m thinking of leaving.

We’d be sorry to see you leave – please see our Membership page for more information.

How do I order a replacement Guide?

To order a Guide please call 0131 458 0200 or use our contact form, supplying your name, address and membership number.

Why is my car parking sticker only valid until March?

You’ll receive a new car parking sticker in March every year, along with your new Guide and the first member magazine of the year.

What do you do with my personal data?

Our membership terms and conditions contain more information about this. If you’d like to get in touch, please call 0131 458 0200 or use our contact form.