ROOTS FAQs

How does it work?

• When you sign up for ROOTS we’ll pop your first pack in the post once your payment has been taken.
• We have a set subscription calendar into which you’ll be placed. We send packs every six weeks, so your second pack may arrive a bit quicker than usual depending on where we are in the calendar.
• If you’ve bought a gift subscription or annual subscription, we’ll be in touch after a year to see if you’d like to renew.
• In between packs you’ll receive our ROOTS email, which is filled with top gardening tips and other stories connected to your pack. You can unsubscribe by following the link in your email.
• You’ll also be invited to two events a year – some online and some in-person.

How much space will I need?

• We haven’t planned for any huge plants although a few of them will grow tall. Recent seeds have included violet, poppy, oxeye daisy and purple loosestrife. You won’t need a greenhouse to start them off but a small space in your house may be useful (a windowsill for a few small pots). All current planned seeds can also be planted directly outdoors.

Can I order outside the UK?

• Unfortunately, we’re only able to offer ROOTS in the UK.

When will I receive my first ROOTS pack?

• We’ll post your first ROOTS pack after we’ve received payment. You should receive it within 7–10 working days.
  

How long does my subscription last?

• Subscriptions by Direct Debit are ongoing and will only end if the Direct Debit is cancelled.
• Subscriptions bought for yourself by card will last one year from payment.
• Gift subscriptions last one year from payment.

How many packs do I receive in a gift subscription?

• Our gift subscriptions last a year. We send a ROOTS pack every six weeks, which works out at 10 packs per gift subscription. We’ll be in touch towards the end of the subscription to see if you’d like to renew.