Volunteer terms & conditions

The National Trust for Scotland Volunteer Card and Working Holidays Card

The National Trust for Scotland is a charity registered in Scotland (registered number: SC007410) and having its principal office at Hermiston Quay, 5 Cultins Road, Edinburgh, EH11 4DF.

The Trust may, at its discretion, issue a Volunteer Property Entry Card or Working Holidays Entry Card (the “Card”) to its volunteers.  The purpose of the Card is to encourage our volunteers to learn more about the work of the Trust and its properties through property visits.  This will enhance both the volunteering experience and the quality of volunteering delivery for the Trust.

Your use of the Card is subject to these terms and conditions.

References to the "Trust", "we" or "us" are references to the National Trust for Scotland.

1. Ownership of the Card

1.1 The Card will at all times remain the property of the Trust and the Trust may demand the return of the Card at any time (whether volunteering activity is continuing or not). 

1.2    We reserve the right to change or restrict the way in which a Card may be used or the properties to which access can be taken at any time and without prior notice.

1.3       From time to time Volunteers may be able to exercise reciprocal entry arrangements with bodies with similar charitable aims and purposes to the Trust but these arrangements cannot be guaranteed.

2. Visiting as a Volunteer

2.1    Volunteers should remember to bring the Card with them when they visit.  We may not allow entry to our properties without you showing the Card.  These terms and conditions do not affect your access rights under Scottish access legislation and the Scottish Outdoor Access Code.

2.2    Cards may be used by the named card holder or, in the event that the named card holder is already a member of the Trust, the named card holder may be accompanied by another party. A Card may not be transferred to another person and Volunteers are not otherwise permitted to allow another person to use the Card.

2.3    Entry to our properties using the Card is during our ordinary opening hours only.  Opening hours may vary between properties.  Although we will endeavor to adhere to advertised opening hours we reserve the right to change opening hours or close properties at short notice for safety, private hire, or any other reason.  Entry to our properties is subject to our terms and conditions of entry at each property.  We reserve the right to restrict entry or to demand that any Volunteer leaves a property if we consider that it is in the best interests of the Trust or our staff, volunteers, or other guests.

2.4       Use of the Card does not entitle Volunteers to attend special events, tours or take part in other activities in our properties which require additional payment. 

3. Data protection and use of personal data 

3.1   The National Trust for Scotland, as a data controller, is committed to protecting your personal data. We will process your personal data whenever you use the volunteer card. This will include recording your visits and any purchases you make at properties. The information collected will be used for statistical purposes only, to monitor usage rates. This information will not be shared with any third parties. Further information about how we handle your personal data and your rights under data protection law, can be found in our Privacy Policy.

4. Liability

4.1 Subject to clause 4.2, and to the extent possible by law, the Trust excludes all liability to Volunteers arising or to any other third party for any damages, expenses, claims, loss of profit, or any special, incidental or consequential damages (however arising, including negligence) arising out of, or in connection with their use of the Card.

4.2 Nothing in these terms and conditions excludes liability for death or personal injury caused by the Trust’s negligence or for fraud or fraudulent misrepresentation. 

5.  Queries, comments and complaints

The People Department will respond to any query received in respect of the Card or its use. If you have any queries please contact the People Department:

Telephone: 0131 458 0411

Post: People Department, The National Trust for Scotland, Hermiston Quay, 5 Cultins Road, Edinburgh, EH11 4DF

Office hours are Monday to Friday 9am to 5pm (excluding the period between Christmas and New Year).