Structure

Conservation & Policy

Chief Executive – Philip Long 

• Buildings conservation
• Collections & Interiors
• Heritage gardening
• Natural Heritage conservation
• Policy
• Health & Safety

Conservation & Policy provides central technical leadership and oversight. It is responsible for external accreditation and advice, performance benchmarking and statutory compliance. It leads on developing conservation and management policies and acting as an advocate for conservation with public bodies.

Corporate Services

Chief Financial Officer – Louise Page

• Corporate planning, analysis & projects
• Facilities
• ICT
• Finance
• Legal & Governance
• Procurement
• Shared administration

Corporate Services provides back-office functions including IT, finance, legal services and governance. 

Customer & Cause

Director of Customer & Cause – Mark Bishop

• Communications
• Content
• Fundraising
• Marketing

Customer & Cause is responsible for the Trust’s marketing, communications, digital/content and fundraising functions. 

Operations

Chief Operating Officer – Patrick Duffy

• Regions
  • Ayrshire & Arran
  • Dumfries & Galloway
  • Edinburgh & East
  • Glasgow & West
  • North-East
  • North-West
• Natural Heritage
• Consultancy

The Chief Operating Officer oversees all Trust places. Built heritage properties are organised in six regional groups, each led by a General Manager. The national Natural Heritage division is led by the Head of Natural Heritage. The Operations division also contains specialist support services, as delivered to properties by Heritage Services & Consultancy and Enterprises & Estates. 

People

People Director – Carol-Ann Boyter

• People, Policy, Operations & Advice
• Talent & Organisational Development
• Enquiries & Advice

The People Department oversees talent and organisational development, people policy, and operations and advice for all staff and volunteers.