Structure
The Leadership Team comprises the Chief Executive, the Chief Operating Officer, the Director of Customer & Cause, the Director of Heritage Properties, the People Director, the Head of Conservation & Policy, the Head of Heritage & Consultancy Services, four General Managers covering the Trust’s operational regions and the Operations Manager of Mar Lodge Estate.
Overall Leadership
Philip Long, Chief Executive
As Chief Executive, Philip Long is accountable to the Board of Trustees for all aspects of the charity’s work and its overall strategic direction.
Conservation & Policy
Stuart Brooks, Head of Conservation & Policy
- Buildings conservation
- Building surveying
- Collections & Interiors
- Heritage gardening
- Natural Heritage conservation
- Policy
- Health, Safety & Environment
Conservation & Policy provides central technical leadership and oversight. It is responsible for external accreditation and advice, performance benchmarking and statutory compliance. It leads on developing conservation and management policies and acting as an advocate and influencer for conservation with national policymakers and other stakeholders.
Corporate and Commercial Operations & Services
Katerina Brown, Chief Operating Officer
- Project Planning Office
- Commercial enterprises
- National estates
- Facilities
- ICT
- Finance
- Legal & Governance
- Procurement
- Shared administration
Corporate Services provides a wide range of central business services across the Trust, including IT, finance, legal services and governance. It is also responsible for oversight of the Trust’s commercial enterprises (such as retail, food and beverage, and holiday cottages) as well as National Trust for Scotland Enterprises Ltd.
Customer & Cause
Mark Bishop, Director of Customer & Cause
- Communications
- Marketing
- Membership services
- Fundraising
Customer & Cause is responsible for the Trust’s marketing and audience development, external and internal communications, digital/content and fundraising functions, as well as membership and customer services.
Heritage Operations
Director of Heritage Properties (currently vacant)
- Natural & built heritage property management
- Visitor services
- Conservators
- Collections management
- Nature conservation
- Footpaths
- Archaeology
- Participation
- Learning
Built and natural heritage properties are organised in four regional groups, each led by a General Manager. The Operations division also contains specialist support services, delivered to properties by Heritage & Consultancy Services.
Clea Warner, General Manager Highlands & Islands
Iain Hawkins, General Manager North East
Stuart Maxwell, General Manager Edinburgh & East
Ian McLelland, General Manager South & West
David Frew, Operations Manager, Mar Lodge Estate
Michael Terwey, Head of Heritage & Consultancy Services
People
Carol-Ann Boyter, People Director
- People, Policy, Operations & Advice
- Talent & Organisational Development
- Enquiries & Advice
- Ways of working
The People Department oversees talent and organisational development, people policy, and operations and advice for all staff and volunteers.