The National Trust for Scotland’s operational management is provided by the Leadership Team.

The Leadership Team comprises the Chief Executive, the Chief Operating Officer, the Director of Audiences & Support, the People Director, the Director of Conservation & Policy, the Director of Public Engagement & Research, four Regional Directors covering the Trust’s operational regions and the Head of Mar Lodge Estate.

Overall Leadership

Philip Long OBE FRSE, Chief Executive

As Chief Executive, Philip Long is accountable to the Board of Trustees for all aspects of the charity’s work and its overall strategic direction.

Corporate and Commercial Operations & Services

Katerina Brown, Chief Operating Officer

  • Project Management Office
  • Commercial enterprises
  • National estate management
  • ICT
  • Finance & Procurement
  • Legal & Governance
  • Data Protection

Corporate Services provides a wide range of central business services across the Trust, including IT, finance, legal services and governance. It is also responsible for oversight of the Trust’s commercial enterprises (such as retail, food and beverage, and holiday cottages) as well as National Trust for Scotland Enterprises Ltd.

Audiences & Support

Jane Ferguson, Director of Audiences & Support

  • Communications
  • Marketing
  • Membership
  • Fundraising

Audiences & Support is responsible for the Trust’s marketing and audience development, external and internal communications, digital/content and fundraising functions, as well as membership and customer services.


Pamela Milne, People Director

  • Operations & Policy
  • Organisational Development
  • Enquiries & Advice

The People team oversees talent and organisational development, people policy, and operations and advice for all staff and volunteers.

Heritage Properties

  • Natural & built heritage property management
  • Visitor services
  • Regions

Built and natural heritage properties are organised in four regional groups, each led by a Regional Director.

Clea Warner, Regional Director Highlands & Islands

Iain Hawkins, Regional Director North East

Stuart Maxwell, Regional Director Edinburgh & East

Ian McLelland, Regional Director South & West

David Frew, Head of Mar Lodge Estate

Conservation & Policy

Stuart Brooks, Director of Conservation & Policy

  • Nature Conservation
  • Footpath team
  • Collections Services
  • Gardens & Designed Landscapes
  • Building Conservation
  • Archaeology
  • Public Policy & Risk
  • Health & Safety

Conservation & Policy provides central technical leadership and oversight. It is responsible for external accreditation and advice, performance benchmarking and statutory compliance. It leads on developing conservation and management policies and acting as an advocate and influencer for conservation with national policymakers and other stakeholders.

Public Engagement & Research

Michael Terwey, Director of Public Engagement & Research

  • Formal learning
  • Community engagement and participation
  • Curatorial team
  • Facing our Past project
  • Heritage Planning

Public Engagement & Research help the Trust to provide more inspiring and engaging visitor experiences, thereby helping ensure more visitors experience and enjoy our properties and members have additional reasons for returning to sites again and again.