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21 Mar 2022

What to expect when visiting our places – update

A view of Drum Castle with bright clumps of yellow and white daffodils growing in the foreground.
Drum Castle, Garden & Estate
We look forward to welcoming you at our places. We’ve put together some helpful guidance about what to expect during your visit.

Coronavirus remains a risk and that means we’ve continued with some protection measures so that we can reduce the risks to you as well as our staff and volunteers. Although we’re sure you’ll enjoy your visits to the fabulous places we care for, some things may be a bit different from how they’ve been before.

Which places are open?

Please check ahead on our website property pages to make sure the property you want to visit is open and which facilities are available during your visit. Please check opening times carefully as these are subject to change.

Before you travel

If you are showing symptoms of coronavirus, feel unwell or have tested positive, we advise that you do not travel and that you follow local government testing & isolation guidance.

We look forward to welcoming you at our places. You may want to take the following precautions:

  • Carry your own hand sanitiser to use whilst you move around our premises and estates.
  • We ask that you continue to wear face coverings within our premises, unless exempt. This is to help protect others and you from the spread of coronavirus and is also advised within Scottish Government guidance.

General safety advice

  • Once at the property, please look out for signage and follow any directions given by our staff.
  • Please allow more time for your visit – because of arrangements in place to help reduce risks, it may take you a little longer to get around the property.
  • Please be mindful of others and maintain a safe distance from other households.
  • Please note that you are required to wear a face covering in indoor places and/or crowded areas, unless you are exempt.
  • If hand sanitiser is provided, please use it.
  • Wherever possible, please take your litter home with you for disposal.
  • Our cleaning teams will be working very hard to keep you safe.

Parking

For non-members who have to pay for parking, we have converted as many of our payment meters to contactless as we can. If that has not been possible, after parking please use the hand sanitisers provided for visitors at the property entrance. It’s always best to bring your own hand sanitiser with you, in case none is available at property you’re visiting, especially if it’s unstaffed.

During your visit

Toilets

Our toilet facilities remain open during times of operation and we encourage you to use them safely during your visit. We have introduced the following precautionary measures to help reduce the risk:

  • We’ll be providing hand sanitiser at the entrance to toilets.
  • We will look to increase ventilation within our toilets where we can.
  • Our teams will continue to work hard to ensure regular cleaning of touch points and increased ventilation wherever possible.

Visitor reception areas

Within our visitor reception areas:

  • We may have one-way systems in place to help provide reasonable distancing.
  • There will be hand sanitiser to use.
  • All our payment machines allow contactless payments and are cleaned regularly.
  • Also, don’t be surprised if something has come between you and our friendly staff – namely a clear plastic screen!

All of these measures are there to help reduce the risks to you, our staff and volunteers.

Countryside estates and parkland

Our estates and parklands are open and we encourage the safe use and movement around them during your visit. The risk of coronavirus spread and transmission is lower outdoors therefore we encourage you to:

  • Maintain reasonable distances where possible
  • Wear a face covering, unless exempt, if the area you’re visiting is crowded

The wild nature of our countryside properties is something we want to protect and preserve, so you won’t necessarily find any signage beyond the car park – please take care and be respectful of other visitors, staff and volunteers you happen to meet while enjoying the paths and landscapes we maintain.

If you’re bringing a picnic, please take all your litter home with you.

Read our Top 10 Tips for exploring our countryside places

Gardens

As with our countryside estates and parklands, our gardens remain open during times of operation and we encourage you to make safe use of them during your visit. We ask you to please be respectful of other visitors and maintain a safe distance where possible.

Garden tours will be conducted at some places. The tour guide may be wearing a face covering but the talks will be as fascinating as before!

Interiors of historic buildings and visitor centres

We ask that you continue to wear face coverings within our premises, unless exempt.

Hand sanitiser will also be provided, but we ask that you please refrain from touching surfaces wherever possible.

Cafés and catering services

All of our cafés and catering services are operating, but we ask that you please check opening times on the property webpage before your visit.

  • Face coverings need to be worn in communal areas (unless exempt) except when you’re seated at your table.
  • Hand sanitiser will be available.
  • We also have contactless payment facilities in place.
  • We’ll have intensive cleaning regimes to make sure counters, tables and chairs are spotless.
  • Tables and chairs may be spaced apart to allow for distancing and clear routes.

Shops

Our retail outlets offer you the same kinds of high quality products, gifts and souvenirs as we always have – and every penny we make from them goes back into conserving our properties.

  • We ask that you continue to wear face coverings within our premises, unless exempt.
  • Some of our shops may have one-way systems in place to assist with maintaining physical distancing, therefore we ask that you respect the distance of other visitors, where you are able to do so.
  • Hand sanitiser will be available at the entrance/exit to the shop.

Holiday accommodation

We’re delighted to welcome you back to our holiday accommodation in impressive and beautiful settings all across Scotland.

To make a booking, see our holiday accommodation pages.

We’ll be doing all we can to ensure that you have a safe, enjoyable stay.

You may find that we’ve removed some items of furniture or ornaments to help keep the rooms cleaner.

I love this place

By joining the National Trust for Scotland, you can protect the places that matter to you and experience the best that Scotland has to offer.

Join today