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9 Aug 2021

What to expect when visiting our places – update

A family walk along a wide gravel path, all holding hands in a line. Culzean Castle is in the background.
Culzean Castle
We look forward to welcoming you at our places. We’ve put together some helpful guidance about to what expect during your visit.

As we all know, COVID-19 continues to pose a threat, and that means we’ve had to make some changes so that we can keep you and our staff safe. Although we’re sure you’ll enjoy your visits to the fabulous places we care for, some things may be a bit different from how they’ve been before.

Which places are open?

Please check ahead on our website property pages to make sure the property you want to visit is open and which facilities are available during your visit. Please check opening times carefully as these are subject to change.

Before you travel

Do you or anyone in your household have any of the following symptoms?

  • A NEW PERSISTENT COUGH
  • FEVER
  • SHORTNESS OF BREATH
  • LOSS OF SMELL OR TASTE

If the answer is YES, please do not travel and, for the sake of others, stay at home for at least 10 days until all symptoms have passed.

We also recommend bringing your own hand sanitiser with you to carry around the property, in case you need to touch parking meters, gates or stiles.

Please note that you must wear a face covering in indoor places, unless you are exempt – this remains a legal requirement in Scotland.

General safety advice

  • Once at the property, please look out for signage and follow any directions given by our staff.
  • Please allow more time for your visit – because of arrangements in place to support physical distancing, it may take you a little longer to get around the property.
  • Please be mindful of others and maintain a safe distance from other households.
  • Please note that you must wear a face covering in indoor places, unless you are exempt – this remains a legal requirement in Scotland.
  • If hand sanitiser or soap is provided, please use it.
  • Wherever possible, please take your litter home with you for disposal.
  • Our cleaning teams will be working very hard to keep you safe.

Parking

For non-members who have to pay for parking, we have converted as many of our payment meters to contactless as we can. If that has not been possible, after parking please use the spray sanitiser for visitors provided at the property entrance. It’s always best to bring your own hand sanitiser with you, in case none is available at property you’re visiting, especially if it’s unstaffed.

During your visit

Toilets

Please check ahead on properties’ individual web pages to find out whether toilet facilities are available.

We’ll be providing hand sanitiser at the entrance to toilets.

Our teams will continue to work hard to ensure regular cleaning of touch points and increased ventilation wherever possible.

Visitor reception areas

We may have one-way systems in place to support safe distancing between households.

There’ll also be hand sanitiser to use.

All our payment machines allow contactless payments and are also fitted with a clear plastic cover over the push-buttons that is cleaned and replaced regularly.

Also, don’t be surprised if something has come between you and our friendly staff – namely a clear plastic screen!

Countryside estates and parkland

Where there are narrow paths, we may have introduced one-way systems and ‘passing places’ to allow visitors to get by one another safely.

We may also have created additional paths if they are needed, so layouts may be a bit different from your last visit.

The wild nature of our countryside properties is something we want to protect and preserve, so you won’t necessarily find any signage beyond the car park – please take care and be respectful of other visitors and staff you happen to meet while enjoying the upland paths and landscapes we maintain.

If you’re bringing a picnic, please take all your litter home with you.

Read our Top 10 Tips for exploring our countryside places

Gardens

At some of our properties, since some garden paths are very narrow, we may have closed off certain areas and also introduced one-way systems. This may involve ‘passing places’ that slower walkers can move into to let speedier visitors get past safely.

Whether or not the garden you visit has these arrangements in place, please be respectful of other visitors and maintain a safe distance from other households.

Garden tours will be conducted at some places. The tour guide is likely to be wearing a face mask but the talks will be as fascinating as before!

Interiors of historic buildings and visitor centres

Everyone must wear a face covering (unless exempt) when inside – this remains a legal requirement in Scotland.

Hand sanitiser will be provided.

Please refrain from touching surfaces wherever possible.

Staff will clean audio-guide machines between uses (at places that offer them).

Cafés and catering services

Some cafés are offering a takeaway-only service; and some are offering indoor or outdoor tables – please check on the property web page before your visit.

We are legally required to collect customer details at our cafés with indoor and/or outdoor seating. This does not apply to takeaway-only orders.

Face coverings must be worn indoors (unless exempt) except when you are seated at your table.

Hand sanitiser will be available. Payments can be made contactlessly or by using machines that are protected with plastic and regularly cleaned.

We’ll have intensive cleaning regimes to make sure counters, tables and chairs are spotless.

Tables and chairs will be spaced apart to allow for distancing and clear routes.

Shops

Our retail outlets offer you the same kinds of high quality products, gifts and souvenirs as we always have – and every penny we make from them goes back into conserving our properties.

We have one-way queues in place, and possibly guidance provided through floor markings.

Hand sanitiser will be available at the entrance/exit to the shop.

Please keep handling of products on shelves to a minimum.

Payment can be made contactlessly or by using machines that are protected with plastic and regularly cleaned.

If you’d like to browse some of our ranges from the comfort of your home, check out our excellent online shop!

Holiday accommodation

We’re delighted to welcome you back to our holiday accommodation in impressive and beautiful settings all across Scotland.

To make a booking, see our holiday accommodation pages.

We’ll be doing all we can to ensure that you have a safe, enjoyable stay.

You may find that we’ve removed some items of furniture or ornaments to help keep the rooms cleaner.

I love this place

By joining the National Trust for Scotland, you can protect the places that matter to you and experience the best that Scotland has to offer.

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