Frequently asked questions


Not found the answer to your question?

If you have a question that isn’t answered here, you can call us Monday - Friday, 9 - 5pm (GMT).

Call us on +44 (0) 131 458 0305

Or email us at holidays@nts.org.uk

Or fill in an online enquiry form by clicking the button below.


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1. Do I have to clean the property for the next visitors arriving?

All our properties are thoroughly cleaned before each set of visitors but we do ask that you leave the property clean and tidy. If any furniture is moved we would be grateful if this could be put back in its original position prior to your departure.

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2. Do you provide cots and highchairs?

Cots and highchairs are provided at many of our properties, please look out for the cot and highchair symbol against the property description. Please note that no cot bedding is provided. The Holidays Team will also be pleased to advise on this and can be contacted on 0131 458 0305 or email holidays@nts.org.uk.

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3. Do we have to bring our own bed linen and towels?

Bed linen, towels and tea towels are provided at all our properties unless otherwise stated. Families with small children should provide their own rubber sheets. No cot bedding is supplied.

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4. Do you allow dogs in your properties?

Properties that allow dogs are marked with the appropriate symbol. There is a charge of £15.00 per week per dog (no more than 2 dogs are allowed per property). Assistance dogs are welcome at all properties, no additional charge. Pets nust be kept under control and not allowed on the furniture, especially the beds, nor left unattended in the property. Pet owners will be held responsible for any damage caused to the property, contents or garden by their pet and for any extra cleaning required. When out walking within the property grounds, you must ensure that pets are kept on a lead. Pets may be restricted to certain areas within the grounds of some of our properties.


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5. Do you have to be a member of the National Trust for Scotland to book?

You do not have to be a member to book National Trust for Scotland accommodation but there are a number of benefits. As well as free entry to Scotland's finest treasures, you will also get free entry to other Trust properties in Britain and around the world. Most importantly, by joining the Trust you will help protect and promote the country's heritage for future generations to enjoy, giving Scotland plenty to be proud of, well into the future.

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6. Do we have to pay extra for electricity and heating?

All electricity charges are included in the rent. Logs and coal for open fires are provided at some of our more remote properties but there may be an additional charge. Where logs are not provided, they can be purchased locally. Information relating to this will be provided in the letter your receive prior to your stay.

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7. Are any of the properties available over the festive period?

Most properties are available over the festive period for a full week only from 22 to 29 December and 29 December to 5 January.

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8. Do I receive further details about the property before departure?

Final payment is due approximately 2 months before the start of your holiday. Further details will be sent out to you when the holiday has been paid in full. This information will contain full directions to your property, property manager/caretaker contact details, where to collect keys, and any other relevant information. Please contact the Holidays Team on 0131 458 0305 or email holidays@nts.org.uk if you have not received this information.

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9. Is Cancellation Insurance provided?

Holiday Cancellation Insurance is not included in the rental and should you have to cancel your booking a refund will only be made if you are cancelling more than 8 weeks prior to your arrival and if the Trust is able to re-let the accommodation for the period concerned. If successful, the Trust will refund the deposit and balance, if already paid, less a £ 30.00 booking fee. If we are notified of cancellation after the balance due by date you will be liable for this payment. The Trust must be notified of cancellation in writing prior to the commencement date of the holiday. We strongly recommend that you take out your own travel insurance.

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10. Is it possible to transfer our holiday to another date/property once we have paid the deposit/balance?

If you wish to transfer your holiday once we have received payment, an administration fee of £30.00 will be payable to the Trust once any change has been made. Booking transfers can only be made within the same booking year and not possible within two months of the original holiday start date. A transfer can only be made to another property of equal or greater value.

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11. Do you allow fireworks at properties?

Fireworks are not permitted at the majority of our properties but we would advise you to check in advance with the individual property manager.

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12. Are the prices quoted for the property or per person?

All prices quoted are for the property and not per person.

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13. What can I expect to find in the property?

4 burner electric/gas cooker with separate oven and grill
refrigerator
electric kettle
electric toaster
toast rack
coffee pot/cafetiere
teapot
tea strainer
milk jug
sugar basin
large, medium & small saucepan with lid
frying pan
oven roasting tin
colander
vegetable dishes
casserole bowl and lid
pie dish
sieve
measuring jug
mixing bowls
water jug
butter dish
breadbin
bread/chopping board
oven gloves
tea towels
table cloth or placemats
coasters
tray
tin opener
corkscrew
bottle opener
grater
kitchen scissors
potato peeler
wooden spoon
rolling pin
whisk
slotted spoon
potato masher
fish slice
ladle
sharp knives
plates, bowls, tea cups
mugs
egg cups
glasses
cutlery
dustpan and brush
broom
floor mop
basic cleaning agents
washing-up bowl
dish drying rack
fire blanket
iron and ironing board
vacuum cleaner
spare light bulbs

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14. What time can we arrive at the property and what time do we have to leave on day of departure?

Arrivals are generally from 4pm onwards but some properties do vary. When your holiday has been paid in full we will write to you with further details and this will confirm the arrival time for the property you have booked. We ask that you vacate the property no later than 10am on the day of departure as we need to allow sufficient time to get our properties cleaned and ready for our next visitors.

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15. What happens if I am unable to get to the property due to bad weather?

If the accommodation becomes inaccessible due to bad weather, the National Trust for Scotland will take all reasonable steps to inform you and to offer an alternative National Trust for Scotland property subject to availability. We regret that we are unable to offer any refund. We strongly recommend that you take out appropriate travel insurance.

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16. Do you have Wi-Fi in the properties?

Properties that have Wi-Fi are marked with the appropriate symbol.

We are in the process of providing Wi-Fi at all our properties and our holidays team will be pleased to advise you if Wi-Fi is available at the property you are interested in booking or are staying at. Please telephone 0131 458 0305 for full details or email holidays@nts.org.uk.

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