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Delivery

Supplementary postal charges apply for overseas deliveries and the delivery of non standard items (hampers and alcohol).

STANDARD ITEMS

UK Delivery
The standard delivery rate for mainland UK is £4.99 and £9.99 for non-mainland. For the National Trust for Scotland online shop, the UK includes Scotland, England, Wales and Northern Ireland. High value or heavy goods may be subject to an additional carriage charge and delivery times may vary.

We will endeavour to deliver your order within 7-10 working days, however due to circumstances outwith our control please be advised that this may take longer. We recommend you place your order by Wednesday 13th December 2017 if you require your order before Christmas.

Rest of World Delivery
The standard delivery rate for the rest of the world is £9.99. High value or heavy goods may be subject to an additional carriage charge and delivery times may vary.

The National Trust for Scotland cannot be held responsible should any local customs authorities wish to confiscate any particular item or charge any import duty. The recipient is responsible for paying any additional import duties, taxes or delivery service charges. You should note that customs policies vary widely from country to country. The National Trust for Scotland refers each customer to contact their local customs office for further information.

We will endeavour to deliver your order within 15 working days, however due to circumstances outwith our control please be advised that this may take longer. We recommend you place your order by Saturday 2nd December 2017 if you require your order before Christmas.

NON STANDARD ITEMS

Hampers
Hamper delivery to UK mainland costs £9.99 and delivery to UK islands and Europe costs £19.99. Please note that hamper delivery rates are charged per item. Your order should be delivered within 5 working days. An estimated delivery date for hampers can be selected by the customer within these parameters.

The National Trust for Scotland reserves the right to substitute items of similar or greater value, if for any reason those listed on the web site are unavailable.

It is an offence to purchase or attempt to purchase alcoholic liquor if you are under the age of 18.

Please note that hampers are not available for delivery outside of Europe.

Alcohol (including wine & whisky gift sets)
Delivery of wine and whisky bottles (including gift sets) to UK mainland costs £4.99 and delivery to UK islands and Europe costs £9.99. Please note that this delivery rate is charged per item. Your order should be delivered within 5 working days.

It is an offence to purchase or attempt to purchase alcoholic liquor if you are under the age of 18.

Please note that wine and whisky bottles are not available for delivery outside Europe.

E-vouchers
E-vouchers are sent to a selected email address. They can be redeemed against any of the products available in our online shop, event tickets or National Trust for Scotland holiday accommodation. Please note that e-vouchers cannot be used to purchase memberships or for entry to our properties.

Christmas Delivery
The last recommended order date for UK Christmas delivery of standard items is Wednesday 13th December. The last recommended order date for Christmas delivery of standard items outside the UK is Saturday 2nd December. The last recommended date for UK Christmas delivery for hampers and alcohol is Monday 18th December.

We do not currently offer a gift wrap service for online orders.

Contact Us
If you have a question regarding your order you can contact our online shop team by phone or email. The lines are open between 9am and 5pm, Monday to Friday. The telephone number (UK only) is 0131 458 0200, the email address is onlineshop@nts.org.uk Please have your order details to hand.

Some advertised products are available in our gift shops. Please check availability with the shop you intend to visit before making a special journey.