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LATEST UPDATE - 22 MAY 2020

HOLIDAYS ARE BACK ON THE HORIZON Read More >
We very much look forward to being able to welcome you back to our holiday properties this summer and whilst Scotland is still currently in lockdown, it now feels like it won't be for that much longer.

An update from the Scottish Government on Thursday 21st May outlined a proposed Phased Route Map for lifting restrictions and we will work within these guidelines. The current guidance includes a relaxation of the restrictions on holiday accommodation in Phase 3 of the plan, although this is not set in stone, with a confirmed date yet to be determined.

We're monitoring guidance from government, the Health and Safety Executive and other tourism organisations and will be putting in place measures to ensure our holiday properties are safe and ready for our guests to enjoy when we're able to reopen.

We appreciate that everyone's circumstances are different and want to be as flexible as we can over the coming weeks to accommodate our current and future bookings as best we can.

Existing June Bookings

Although Scotland enters Phase 1 of the Route Map from Thursday 28th May, unfortunately it won’t be possible to accommodate any bookings up to the 18th June, and it is unlikely that we will be able to accommodate any bookings at all in June 2020. However, we are expecting further guidance over the coming days and will update our position accordingly with any relevant changes.

Our NTS Holidays Team are contacting guests who have bookings in June to offer alternative dates, a voucher that can be exchanged for up to a year ahead, or if necessary a full refund will be given. For bookings beyond 19th June we are happy to leave the decision until nearer the time in case government restrictions are relaxed enough to allow bookings to go ahead.

Existing July Bookings

We will continue to monitor government advice to determine how this will impact upon bookings between 1st and 31st July 2020. Should travel restrictions still be enforced 14 days prior to your arrival date, we will offer you the option to re-book, a voucher or, if necessary, a refund. If your balance is now due we can delay taking payment.

New Bookings

We are delighted to take bookings from 1st July 2020 and should travel restrictions still be enforced 14 days prior to your arrival date, we will offer you the option to re-book, a voucher or, if necessary, a refund.

All other bookings are subject to our standard terms and conditions, subject to further review as the situation changes.

Thank you for your continued support and understanding.

The Holidays Team
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