Visitor Services Supervisor (Admission and Retail) at The Royal Burgh of Culross - Fixed Term (March to October 2020), 24 to 30 hours
Visitor Services Supervisor (Admission and Retail) at The Royal Burgh of Culross
Added to site: 21 February 2020
Salary: £10.72 per hour (Grade 3 Lower)
Location: The Royal Burgh of Culross, Palace, Culross, Dunfermline KY12 8JH
Closing date: Friday 6 March 2020

To provide operational coordination and supervision of retail, admissions, visitor services, and events at Culross Palace in line with the Trust?s policies, priorities, performance standards and targets to contribute to the enjoyment of the property by visitors and members, and help ensure commercial, financial, and conservation objectives are achieved.
A key aspect of this role it to support the commercial performance of the retail offer at Culross Palace by encouraging increased turnover and maximizing visitor enjoyment by offering a high quality service based on our customer needs and expectations. This role is essential to deliver excelled performance of retail and admission sales and the profitability delivers a positive contribution to the financial sustainability of Culross Palace.

The Visitor Services Supervisor plays a pivotal role ensuring that the management objectives are achieved through excellent customer service, and, with delegated responsibility for retail, events and duty management is very often the face of the Trust to visitors and suppliers. As such, she or he directly influences public perceptions of the Trust and is crucial to developing and maintaining our local and national reputation.

The successful candidate will be expected to work weekends

The post holder will be a key holder and expected to duty manage and therefore open and close the property at least once per week.

Contact details:
Applications Interested applicants should forward a completed application form to the People Department (Applications), The National Trust for Scotland, Hermiston Quay, 5 Cutlins Road, Edinburgh EH11 4DF, by mail or by email via, by first post (i.e. 10.00am) on Friday 6th March 2020. Due to the tight timescale in which we require you to start, interviews will likely be held in the w/c 9 March 2020.

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