Visitor Services Supervisor (Welcome) at Glenfinnan Monument - Permanent and Fulltime
Visitor Services Supervisor (Welcome) at Glenfinnan Monument
Added to site: 14 February 2020
Salary: £22,304 (Grade 3 Lower)
Location: Glenfinnan, Lochaber PH37 4LT
Closing date: Friday 28 February 2020

Description
JOB PURPOSE

This is a fantastic opportunity to work as part of our leadership team at the iconic Glenfinnan Monument and its visitor centre, which attracts 500,000 people from across the globe every year. You will ensure our Welcome Team delivers excellent customer service to every visitor, every day, by providing warm, informative, engaging interactions that build support and understanding of what the National Trust for Scotland is all about.

As a charity, every penny we raise goes back into the conservation of our places and spaces. You will lead by example to promote the benefits of NTS membership and seize opportunities to grow income from parking, admissions and donations, helping to meet ambitious targets. You will share stories with our visitors about why Glenfinnan is special, about the amazing work we do and what their money is funding. You will make sure your colleagues are always aware of what is happening at the property that your visitors can enjoy.

You will be an enthusiastic team player who can supervise, coach and motivate your team, and have responsibility for the whole visitor operation as part of our duty management team. You will maintain excellent standards of presentation and health & safety at Glenfinnan Monument, our arrival area, visitor reception and exhibition.


Contact details:
Applications Interested applicants should forward a completed application form to the People Department (Applications), The National Trust for Scotland, Hermiston Quay, 5 Cutlins Road, Edinburgh EH11 4DF, by mail or by email via workforus@nts.org.uk, by first post (i.e. 10.00am) on Friday 28 February 2020.

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