Visitor Services Assistant - Retail x 4 - Bannockburn - 20 hours per week - Fixed term until 31/12/2019
Visitor Services Assistant  - Retail x 4 - Bannockburn - 20 hours per week - Fixed term until 31/12/2019
Added to site: 22 August 2019
Salary: £9.00 per hour
Location: The Battle of Bannockburn, Glasgow Road, Whins of Milton, Stirling FK7 0LJ
Closing date: Friday 6 September 2019

Description
To welcome and maximise visitor enjoyment to the property, providing multi-functional duties including promoting and selling Trust Membership, selling admissions tickets, operating the retail shop and controlling visitor entry/flow, leading and guiding exhibition tours; facilitating their access and enjoyment.

The Visitor Services Retail Assistant is crucial to visitors overall experience of this award winning property and in establishing and maintaining the Trusts reputation as a guardian of Scotlands heritage and as the organisation that actively wants people to engage with and enjoy the properties it cares for. As a multi customer-facing role, this means that s/he directly engages visitors on arrival, so excellence of customer care is paramount as s/he must not only sell the appropriate services (Membership, admissions tickets, retail items, guide-books etc.) and protect the propertys security and conservation. The Visitor Services Assistant is expected to meet (if not exceed) sales targets for Trust Memberships and guide-books. They will provide world class customer service, are expected to be knowledgeable about and actively promote other parts of the property (e.g. cafe, events,) and other nearby Trust properties, as well as providing general tourist information for the locality.

Contact details:
Interested applicants should forward a completed application form to People Department (Applications), The National Trust for Scotland, Hermiston Quay, 5 Cultins Road, Edinburgh EH11 4DF, by mail or by email via workforus@nts.org.uk, by first post (i.e. 10.00am) on Friday 6 September 2019.

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