Visitor Services Supervisor - Pollok House - Permanent, Full Time
Visitor Services Supervisor - Pollok House
Added to site: 2 August 2019
Salary: £21,867
Location: Pollok House, 2060 Pollokshaws Rd, Glasgow G43 1AT
Closing date: Friday 16 August 2019

Description
JOB PURPOSE

To provide operational coordination and supervision of retail, visitor services, housekeeping and events at Pollok House in line with the Trust?s values, policies, priorities, performance standards and targets to contribute to the enjoyment of the property by visitors and members, and help ensure commercial, financial, and conservation objectives are achieved.

The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service and, with delegated responsibility for retail, events and duty management is very often the ?face? of the Trust to visitors and suppliers. As such, s/he directly influences public perceptions of the Trust and is crucial to developing and maintaining the property?s local/national reputation.

Pollok House, a grade A listed Georgian Country House, located on the Southside of Glasgow, welcomes 60,000 visitors per year. We aim to create relevant and exciting visitor experiences that can be treasured by members of our local community and visitors from all over the world.


Contact details:
Applications Interested applicants should forward a completed application form to the People Services Department (Applications), The National Trust for Scotland, Hermiston Quay, 5 Cultins Road, Edinburgh EH11 4DF, by mail or by email via workforus@nts.org.uk, by first post (i.e. 10.00am) on Friday 16th August 2019.

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