Visitor Services Assistant - Kellie - Fixed Term (Until October 2018) 27 hours per week
Visitor Services Assistant  - Kellie
Added to site: 16 March 2018
Salary: £8.75 per hour
Location: Kellie Castle and Garden
Closing date: Friday 27 April 2018

Description
PURPOSE OF THE ROLE

To welcome and maximise visitor enjoyment to the property, providing multi-functional duties including undertaking guided tours of the Castle, room guiding, promoting and selling Trust membership, selling admissions tickets, operating the retail shop and controlling visitor entry/flow; facilitating their access and enjoyment.
The Visitor Services Assistant is crucial to visitors? overall experience of this property and in establishing and maintaining the Trust?s reputation as a guardian of Scotland?s heritage and as the organisation that actively wants people to engage with and enjoy the properties it cares for. As a multi customer-facing role, this means that s/he directly engages visitors on arrival, so excellence of customer care is paramount as s/he must not only sell the appropriate services (Membership, admissions tickets, retail items, guide-books etc) and protect the property?s security and conservation. The Visitor Services Assistant is expected to meet (if not exceed) sales targets for Trust memberships and guide-books. They will provide world class customer service, are expected to be knowledgeable about and actively promote other parts of the property (e.g. tearoom and events) and other nearby Trust properties, as well as providing general ?tourist information? for the locality.


Contact details:
Applications Interested applicants should forward a completed application form to Kirsty Howat, The National Trust for Scotland, Kellie Castle and Garden, Pittenweem, Fife KY10 2RF by mail or by email via khowat@nts.org.uk, by first post (i.e. 10.00am) on 27 April 2018. The interviews are likely to take place at Kellie Castle and Garden.

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