Terms and Conditions

  1. Holiday Cancellation Insurance is not included in the rental and should you have to cancel your booking a refund will only be made if the Trust is able to re-let the accommodation for the period concerned. If successful the Trust will refund the deposit and balance, if already paid, less a £30.00 booking fee. If we are notified of cancellation after the balance due by date you will be liable for this. The Trust must be notified of cancellation in writing prior to the commencement date of the holiday. We strongly recommend that you take out your own travel insurance.
  2. Most arrivals are from 3 pm onwards but the arrival time for the property you have booked will be confirmed in the details you receive from the Trust prior to your holiday.  We ask that you vacate the property no later than 10 am on day of departure.
  3. The contract confers on you a right to occupy the accommodation for a holiday only and, in terms of section 12 (schedule 4, paragraph 8) of the Housing (Scotland) Act 1988 is not an ‘assured tenancy’.
  4. The applicant must personally stay at the accommodation throughout the holiday and be over 21 years of age.  He/she is solely responsible for the whole party.  Assignees and sub-tenants are prohibited.  No more than the stated number may stay at the property.
  5. A deposit 20% of the total holiday cost must be paid within 7 days.  The balance is due two months before the start of the holiday, without further reminder from the Trust.  The Trust reserves the right to declare the contract void, the deposit forfeit and to re-let the accommodation should the balance not have been received within the time limit and, further, to claim the balance of rent if the accommodation is not re-let.
  6. Where dogs are permitted they must be kept under proper control and not allowed on the furniture, and especially the beds, nor left unattended in the property.  Dog owners will be held responsible for any damage caused to the property, contents or garden by their dog and for any extra cleaning required.  When out walking within the property grounds/estate, you must ensure that dogs are kept on a lead.  Dogs may be restricted to certain areas with the grounds of some of our properties.  There is a charge of £15.00 per dog per week/break.  No more than 2 dogs are allowed per property.
  7. Please ensure that you take all reasonable care in the use of the property and its contents including the security of the property and you will report any damages as soon as they occur.  The Trust reserves the right to charge for all repairs, losses or replacements necessitated by the negligent act or omission of any of your party, guests or invitees.  If necessary this may include an administration charge.
  8. You are requested to leave the accommodation clean and tidy.  The Trust reserves the right to make a charge for extra cleaning if the accommodation is not left in a satisfactory condition.                       
  9. The brochure is as accurate as possible but cannot be warranted, nor do the descriptions form any contract.  The Trust reserves the right to alter or improve any of the subjects without notice.
  10. Should the Trust have to cancel your holiday for any reason, every effort will be made to find you suitable alternative accommodation.  If this is not possible a refund will be made of all monies paid by you to the Trust for the accommodation booked.  No further financial claims against the Trust will be considered.
  11. As far as the law allows, the Trust takes no responsibility for loss, damage or injury to you or any of your party as a consequence of this agreement or the occupancy following thereon.
  12. Please note that the advertised prices are for accommodation only, and that any additional activities - such as wedding receptions etc - must be agreed in advance with the Property Manager and that this will incur an additional charge.
  13. Candles are not permitted in any of our properties due to fire safety regulations.
  14. Fireworks are not permitted at the majority of our properties but we would advise visitors to check with the relevant property manager/caretaker in advance of their stay who will be able to confirm.
  15. The proprietors or their agents whomsoever reserve the right to enter the property at any reasonable time.
  16. There will be a fee of £30.00 for any transferred booking, and bookings may not be transferred within two months of the visitor's holiday, or from one calendar year to another.  A transferred booking is from one property to another or from one date to another.  The transfer must also be of equal or greater value.
  17. If the accommodation becomes inaccessible due to bad weather every effort will be made to find you alternative NTS holiday accommodation.  We are unable to offer any refund and strongly recommend you take out your own travel insurance.
  18. The Trust must be advised of final numbers at our Base Camps prior to the balance due date.  We regret we are unable to make a refund if your party size is reduced.
  19. A "good housekeeping" deposit of £500.00 will be requested on bookings at those properties within the Connoisseurs Collection: Bynack, Claybokie & Creag Bhalg at Mar Lodge; Harmony, Melrose; The Laird's Apartment, Brodie Castle and the Preston Tower Apartment, Fyvie Castle.  No payment will be processed unless any damage occurs to the property during your stay. 
  20. Every effort has been made to ensure that you have an enjoyable holiday.  If, however, you have cause for complaint, we are anxious that remedial action is taken as quickly as possible.  Please contact the Property Manager or his or her staff as soon as possible so that they can take action or investigate and resolve the problem.  You should not feel reluctant to complain if you are dissatisfied with some aspect of your accommodation.  Indeed it is always the best policy to draw attention to the problem on the spot.  If you are unable to make contact, you should contact the Holidays Department on 0131 458 0305 (Mon - Fri, 9am - 5pm) or you may wish to put your complaint in writing and send it to Head of Holidays, the National Trust for Scotland, Hermiston Quay, 5 Cultins Road, Edinburgh EH11 4DF.